Praising the people!! I recently realized I wasn’t praising my people clients enough. I was friendly, engaging and encouraging. I would compliment their dog and joke with them. I would praise specific skills or behaviors I saw them developing. However, I didn’t say too often, “You are doing a good job.” (One reason is that I don’t like to throw out too many vague terms.) But recently that phrase escaped my lips and my clients beamed. These were hard-working clients whose skills were really improving. So now I remember to say that more often. I got an email the other day from a client who first off thanked me for “the reassurance”.